At KeyInvest Lending Services, we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.

If you wish to make a complaint, just write to us at the following address:

Post: KeyInvest Lending Services, 81 The Parade Norwood SA 5067 Phone: 08 8210 0000 Fax: 08 8210 0010 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to The Credit and Investments Ombudsman (CIO), who can be contacted at:

Credit and Investments Ombudsman Case Management, PO BOX A252, SYDNEY SOUTH, NSW 1235 Phone: 1800 138 422 Web: www.cio.org.au